This Privacy Policy outlines the manner in which PetsAreFramily.com (referred to as the "Site" or "we") collects, uses, and discloses your Personal Information when you browse or make purchases on the Site.

COLLECTING PERSONAL INFORMATION

When you access the Site, we gather specific information about your device, your interactions with the Site, and data necessary for processing your purchases. Additionally, we may collect extra information if you reach out to us for customer support. In this Privacy Policy, the term "Personal Information" pertains to any data that can uniquely identify an individual, including the information below. Please review the list below for a detailed understanding of the Personal Information we collect and the reasons for collecting it.

DEVICE INFORMATION

Examples of Personal Information gathered: web browser version, IP address, time zone, cookie details, viewed products or sites, search terms, and your engagement with the Site.

Purpose of collection: Ensuring accurate website loading and performing analytics on site usage for optimization.

Source of collection: Automatically collected when accessing the Site using cookies, log files, web beacons, tags, or pixels.

ORDER INFORMATION

Examples of Personal Information gathered: name, billing address, shipping address, payment details (including credit card numbers), email address, and contact number.

Purpose of collection: Fulfilling our contractual obligation to provide products or services, processing payment information, organizing shipping, generating invoices and order confirmations, engaging in communication, identifying potential risks or fraud, and delivering information or advertisements related to our products or services based on your preferences.

Source of collection: Information provided by you.

CUSTOMER SUPPORT INFORMATION

Examples of Personal Information gathered:

[MODIFICATIONS TO THE INFORMATION LISTED ABOVE OR ADDITIONAL INFORMATION AS NEEDED]

Purpose of collection: Offering customer support.

Source of collection: Information provided by you.

SHARING PERSONAL INFORMATION

We may share your Personal Information with service providers to facilitate our services and meet our contractual commitments to you, as outlined above. For instance:

We utilize Shopify to run our online store. You can read further details on how Shopify handles your Personal Information here: https://www.shopify.com/legal/privacy.

We might share your Personal Information to comply with relevant laws and regulations, respond to lawful information requests such as subpoenas or search warrants, or protect our rights.

[INSERT INFORMATION ABOUT OTHER SERVICE PROVIDERS]

[INCLUDE FOLLOWING SECTION IF USING REMARKETING OR TARGETED ADVERTISING]

BEHAVIORAL ADVERTISING

As previously mentioned, we utilize your Personal Information to deliver targeted advertisements or marketing communications that we believe would interest you. For example:

[INSERT IF APPLICABLE] We employ Google Analytics to comprehend how our customers use the Site. You can learn more about how Google handles your Personal Information here: https://policies.google.com/privacy?hl=en. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

[INSERT IF YOU USE A THIRD-PARTY MARKETING APP THAT COLLECTS BUYER ACTIVITY INFORMATION ON YOUR SITE] We share information about your Site usage, purchases, and interactions with our ads on other websites with our advertising partners. Some of this information is directly shared with advertising partners, and in certain cases, cookies or similar technologies may be used (subject to your location and consent).

[INSERT OTHER ADVERTISING SERVICES USED] For a comprehensive understanding of how targeted advertising functions, visit the Network Advertising Initiative's educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt-out of targeted advertising by:

[INCLUDE OPT-OUT LINKS FROM RELEVANT SERVICES. COMMON LINKS INCLUDE:

FACEBOOK - https://www.facebook.com/settings/?tab=ads GOOGLE - https://www.google.com/settings/ads/anonymous BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads] You can also opt-out of some of these services through the Digital Advertising Alliance's opt-out portal at http://optout.aboutads.info/.

USING PERSONAL INFORMATION

We utilize your Personal Information to provide our services, including product sales, payment processing, order fulfillment, and keeping you informed about new products, services, and offers.

[INCLUDE THE FOLLOWING SECTION IF YOUR STORE IS LOCATED IN OR IF YOU HAVE CUSTOMERS IN EUROPE]

LAWFUL BASIS

According to the General Data Protection Regulation ("GDPR"), if you reside in the European Economic Area ("EEA"), we process your personal information under the following lawful bases:

[INCLUDE ALL THAT APPLY TO YOUR BUSINESS]

Your consent; Performance of the contract between you and the Site; Compliance with legal obligations; Protection of vital interests; Performance of a task in the public interest; Our legitimate interests, provided they do not infringe on your fundamental rights and freedoms.

RETENTION

Upon placing an order through the Site, we retain your Personal Information for record-keeping purposes unless you request its deletion. For information on your right to erasure, refer to the 'Your rights' section below.

AUTOMATIC DECISION-MAKING

If you are an EEA resident, you have the right to object to processing solely based on automated decision-making, including profiling, if such processing legally affects you or significantly impacts you.

We [DO/DO NOT] engage in fully automated decision-making that has a legal or significantly impactful effect using customer data.

Our processor Shopify employs limited automated decision-making to prevent fraud, which does not legally impact you.

Automated decision-making elements encompass:

Temporary denylisting of IP addresses linked to repeated failed transactions. This denylist persists for a limited time. Temporary denylisting of credit cards associated with denied IP addresses. This denylist persists for a limited number of days. [INCLUDE THE FOLLOWING SECTION ONLY IF YOU SELL PERSONAL INFORMATION, AS DEFINED BY THE CALIFORNIA CONSUMER PRIVACY ACT]

SELLING PERSONAL INFORMATION

Our Site sells Personal Information, as defined by the California Consumer Privacy Act of 2018 ("CCPA").

[INSERT:

CATEGORIES OF INFORMATION SOLD;

INSTRUCTIONS ON HOW TO OPT-OUT OF SALE;

WHETHER YOUR BUSINESS SELLS INFORMATION OF MINORS (UNDER 16) AND WHETHER YOU OBTAIN AFFIRMATIVE AUTHORIZATION;

IF YOU PROVIDE A FINANCIAL INCENTIVE TO NOT SELL INFORMATION, PROVIDE INFORMATION ABOUT WHAT THAT INCENTIVE IS.]

YOUR RIGHTS

[INCLUDE FOLLOWING SECTION IF YOUR STORE IS LOCATED IN OR IF YOU HAVE CUSTOMERS IN EUROPE]

GDPR

If you are an EEA resident, you have the right to access your Personal Information held by us, to transfer it to a new service, and to request the correction, update, or erasure of your Personal Information. If you wish to exercise these rights, please reach out to us at support@petsareframily.com.

CONTACT

If you are unsatisfied with our response to your complaint, you retain the right to file a complaint with the appropriate data protection authority. You can reach out to your local data protection authority or our supervisory authority through the following contact information: [INSERT CONTACT DETAILS OR WEBSITE FOR THE DATA PROTECTION AUTHORITY IN YOUR JURISDICTION. FOR EXAMPLE https://ico.org.uk/make-a-complaint/].

Thank you for taking the time to review our Privacy Policy. Your privacy and trust are important to us, and we're committed to safeguarding your Personal Information. This policy outlines how we collect, use, and protect your information in compliance with relevant laws and regulations.

Last updated: [11-01-2021]

If you have any inquiries about our privacy practices, questions, or wish to lodge a complaint, please don't hesitate to contact us via email at support@petsareframily.com.

If there are any further modifications to our Privacy Policy, they will be posted here to keep you informed about how we handle your information. We encourage you to review this policy periodically to stay updated.

Once again, if you're dissatisfied with our response to your complaint, you possess the right to escalate your concerns to the relevant data protection authority.

Thank you for your trust in PetsAreFramily.com.