FREQUENTLY ASKED QUESTIONS
Got questions? We've got answers! Check out our FAQs for quick info on common stuff.
Shipping
When will my order be shipped?
We'll handle your order within 1-3 business days once we receive your payment.
How soon will I get my order?
USA: 5-12 business days
Canada: 7-14 business days
UK: 7-14 business days
Australia: 5-12 business days
Rest of the world: 7-14 business days
I made a mistake with my address. How can I fix my shipping details?
Please reach out to us within 1 business day to update your shipping details.
Once your order is shipped, we won't be able to change the shipping address.
How do I track my order?
To check on your order, simply go to 'Track Your Order'. Then, enter either your Tracking Number or Order Number on the inquiry page.
What if my package is lost or damaged?
Your satisfaction is our mission! If your package is lost in transit or arrives damaged, rest assured that you'll receive 100% compensation.
Return/Replacement
I don't like the product I received. Can I return it?
You have a 14-day window from the date of delivery to take advantage of our money-back guarantee. To initiate a return, please get in touch with us at customers@petsareframily.com
How can I get a replacement if I received the wrong or damaged item?
Please get in touch with our customer service team and provide your
order number along with a picture of the product. Our team will take
care of the issue for you.